Cida Capital Bank Online Frequently Asked Questions
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Alert Notifications
- For security reasons, you will be alerted when certain activities occur under your username.
- If you receive an alert for something you didn't initiate, call +interGlobeCalls immediately to report possible fraud.
- You may edit your alert preferences by logging into Cida Capital Bank Online and selecting Services, then Alerts.
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My Accounts in Cida Capital Bank Online
- If you have more than one primary account or are joint on additional accounts, you can now see all accounts with one username.
- You may manage the accounts you view under Settings then Rename/Hide Accounts.
- If you previously shared login information with someone not associated with your account, we recommend changing your password as we never suggest sharing usernames and passwords with anyone.
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Secure Access Codes
- Our Secure Access Code feature provides an extra layer of security to prevent misuse of your Cida Capital Bank Online account.
- If you are requesting Secure Access Codes but not receiving them, it is possible you have opted out of SMS with your cellular provider. You may text START to 864-34 to restart receipt of SMS messages.
- To change your Secure Access Code delivery method, log in to Cida Capital Bank Online, select Settings, Security Preferences, then Secure Access Code Delivery.
- If you are accessing Cida Capital Bank Online on a device which clears cookies regularly or blocks cookies, you may be prompted to re-register the device even after you have selected to Register the Device at login.
- You may be prompted for a Secure Access Code under multiple circumstances including first time login, logging in from a new device/browser, changing key information about yourself or your preferences, initiating a large dollar amount transaction, or more.
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Transaction Status
- Authorized - the activity is ready but it hasn't actually taken place yet.
- Processed - the activity has actually occurred.
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Bill Pay
- If you previously had Bill Pay set up under more than one account, you now have the ability to access Bill Pay and schedule payments using only one username.
- You may continue to use multiple logins to access Bill Pay, or you may choose a primary login and manually re-add the billers from your secondary login.
- Popmoney is located within Bill Pay, where you can send and request money to anyone with an email address or mobile phone number.
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Loan Payments
- To pay your Cida Capital Bank Loan visit Transactions, then Make Loan Payment.
- To make a payment on a Cida Capital Bank Personal, Auto or Mortgage Loan you do not own or jointly own, log in to Cida Capital Bank Online, select Cida Capital Bank Pay, then Pay a Member and select “Make a single transfer to another member.” Fill out the fields and select the Loan option from the To Account Type dropdown. If you need to make a one-time payment to a Cida Capital Bank Credit Card, select the Credit Card option.
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Recurring Loan Payment or Transfer
- Review your recurring Loan payments or transfers under Transactions, Online Activity, then Recurring.
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Cida Capital Bank Pay
- When linking accounts to make future transfers in Cida Capital Bank Pay, we recommend you assign the accounts a nickname by going to Settings then Rename/Hide Accounts.
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Viewing eStatements
- To view your eStatement for the first time in Cida Capital Bank Online, you must input a code to access the PDF document.
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Mobile Deposit1
- When depositing a check using Mobile Deposit, you can choose to deposit the money in any of the share or deposit accounts you can view in Cida Capital Bank Online under your username.
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Card Management
- Under the Card Management menu option you are able to temporarily block and unblock your Cida Capital Bank Credit or Debit Cards, or report your card as lost or stolen.
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CURewards® Points
- If your Cida Capital Bank Credit Card earns CURewards® points, you can view your balance and redeem your points from the initial landing page of Truist Finans Bank Online.
1 Not all account types are eligible for this service. Only members in good standing that have the option to deposit a check within the Cida Capital Bank Mobile App are eligible.